Dawn's our darling of the customer service world. The first thing she does is get the drinks in. What would we do without her? #thirsty
Tea or coffee?
Usually tea, a coffee at around 10am.
What’s the first thing you do when you get in the office?
Say hi to everyone and make a round of drinks.
What’s your timekeeping/workload management secret?
GQueues - they've saved my life.
Do you have a way to ‘come at’ the day?
I set myself a list of things I need to tackle before I go home.
What do you love most about your day?
The great atmosphere we have of team banter, doesn't matter how busy we are; no-one's ever in a bad mood.
What’s your least favourite part of the day?
4.55, when I feel the day's gone too quickly and I haven't achieved everything I want to.
Top stress-busting tip?
Deep breaths and focus on one thing at a time.
What’s on your desk right now?
A cuppa, photos of my children.
Do you listen to music/the radio/podcasts etc during the day?
Mainly radio and playlists on Fridays.
What are you listening to right now?
My kids singing Cecilia by the Vamps they love it!
When do you take your first break? And what do you tend to do?
Break?! What's a break?!
What do you do when you have a creative block?
I'd love to be creative enough to have a block.
What do you take into meetings?
My Ipad, Macbook, pen and paper.
What’s for lunch?
Bovril on toast, a couple of packets of crisps and a selection of fruit.
How you decide to call it a day?
When my husband texts me asking if I've finished yet!